HCCM Individual Digital Membership is now live!


Are you a Customer Experience professional looking to innovate and improve your relationships with customers? Join the HCCM to access the powerful insights delivered by our research programme, whilst building a network of similarly minded, customer-centric experts.


Our new HCCM Individual Digital Membership offers you unlimited access to our HCCM members-only website, with over 10 years of content including all of the resources developed through our research and events programmes, and connects you with HCCM members as well as like-minded Henley Business School Alumni.

You’ll benefit from the insights developed by the HCCM for our members as we explore the field of Customer Experience, focusing on topics such as customer engagement, organisational climate, service recovery, working with vulnerable customers, and digital innovation - and so many more!

You’ll also receive special offers on further HCCM activities, such as our annual conference as well as the short courses we run throughout the year.

To find out more, check out our website or get in touch directly to discuss how HCCM membership could transform your relationships with your customers.

We're looking forward to working with you!

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